Effective Date: 15 September 2026
Last Updated  : 15 September 2026

Welcome to www.companysecretary.my (“Website”).

This Website is operated by MSIB Corporate Consultancy Sdn Bhd (“MSIB Corporate”, “MSIB”, “we”, “us” or “our”).

These Website Terms & Conditions (“Terms”) govern your access to and use of this Website, including any enquiry, registration, request for quotation, submission of information or request for professional services made through this Website.

By accessing, browsing or using this Website, you acknowledge that you have read, understood and agreed to be bound by these Terms.

If you do not agree with these Terms, you should discontinue your use of this Website.

1. ABOUT MSIB

MSIB Corporate Consultancy Sdn Bhd is a Malaysian professional corporate services provider offering services including, where applicable:

• company incorporation and business registration assistance;

• company secretarial services;

• corporate compliance services;

• corporate restructuring and statutory documentation;

• registered office and related corporate administrative services;

• business advisory and related corporate support services; and

• such other professional services as may be offered by MSIB from time to time.

Certain accounting, financial reporting, taxation and related professional services promoted or facilitated through this Website may be provided by MSIB Associates Sdn Bhd, a member of the MSIB Group, subject to the relevant engagement terms applicable to such services.

Where statutory audit services are required, MSIB is not an audit firm and does not independently issue statutory audit reports. Any statutory audit requiring a licensed auditor shall be conducted and any audit report shall be issued by an appropriately licensed independent auditor. MSIB’s role, where engaged, may include assisting in the preparation of accounting information and supporting documents and coordinating the audit process with the appointed auditor.

2. NO AFFILIATION WITH GOVERNMENT AUTHORITIES

MSIB is a privately owned professional services firm.

Unless expressly stated otherwise in relation to a specific programme, registration or arrangement, MSIB is not part of, affiliated with, endorsed by, or acting as an agent of the Suruhanjaya Syarikat Malaysia (“SSM”), Lembaga Hasil Dalam Negeri Malaysia (“LHDN”), Bank Negara Malaysia, any Ministry, government department, statutory body or other regulatory authority.

References to government agencies, regulatory authorities, legislation, regulatory requirements or official procedures on this Website are provided solely for informational and service-related purposes.

3. PURPOSE OF THIS WEBSITE

The information contained on this Website is intended to:

a. provide general information about MSIB and the services offered by MSIB or other relevant members of the MSIB Group;

b. provide general information relating to company incorporation, corporate compliance, accounting, taxation and other business-related matters;

c. enable prospective and existing clients to enquire about or request MSIB’s services; and

d. facilitate the submission of information required for preliminary assessment, quotation, engagement or service delivery.

Nothing contained on this Website constitutes an automatic acceptance by MSIB of any person or entity as a client.

4. INFORMATION ON THIS WEBSITE IS GENERAL INFORMATION ONLY

Although MSIB endeavours to ensure that information published on this Website is accurate and current, the information is provided for general informational purposes only.

Information on this Website should not be treated as a substitute for professional advice based on the specific facts and circumstances of a particular company, individual, transaction or matter.

Corporate, regulatory, accounting, taxation and other legal requirements may vary according to the circumstances of each case and may change following amendments to legislation, regulations, regulatory practices or policies.

You should obtain appropriate professional advice before making any decision or taking any action based on information contained on this Website.

5. NO PROFESSIONAL ENGAGEMENT CREATED BY WEBSITE USE

Accessing this Website, completing an online form, sending an enquiry, communicating through WhatsApp, telephone or email, requesting a quotation or submitting information to MSIB does not by itself establish a professional engagement or client relationship.

A professional engagement shall only arise when MSIB or the relevant service provider has accepted the engagement in accordance with its applicable procedures, which may include:

• completion of required client identification and verification;

• Know Your Customer (“KYC”) procedures;

• Anti-Money Laundering, Counter Financing of Terrorism and Counter Proliferation Financing requirements, where applicable;

• conflict checks;

• receipt and verification of required information and documents;

• acceptance of applicable engagement terms, service terms, service disclosure documents or agreements;

• payment of the required professional fees, deposit or disbursements; and

• any other requirement prescribed by MSIB or applicable law.

MSIB reserves the right to decline any prospective engagement without being required to provide a reason, subject to applicable law.

6. SERVICE INFORMATION

Descriptions of services published on this Website are intended to provide general information regarding the nature and typical scope of the relevant services.

The precise scope of work applicable to a particular client may be governed by:

• a quotation;

• pro forma invoice;

• invoice;

• engagement agreement;

• engagement terms;

• Service Disclosure Sheet;

• service-specific terms and conditions;

• written proposal;

• confirmation email; or

• any other document issued or approved by MSIB in relation to the engagement.

Where there is any inconsistency between these Website Terms and specific written engagement terms governing a particular service, the specific engagement terms shall prevail in respect of that service to the extent of the inconsistency.

7. PROFESSIONAL FEES AND PRICING

Any professional fee, package price, promotional price, monthly fee, annual fee or other amount displayed on this Website is subject to the terms and conditions applicable to the relevant service.

Where a fee is stated as “from”, “starting from”, “estimated”, “indicative” or words of similar effect, the final professional fee may vary depending on factors including:

• the nature and complexity of the engagement;

• transaction volume;

• revenue or business activity;

• number of directors, shareholders, beneficial owners or related entities;

• quality and completeness of records supplied;

• urgency;

• additional work required;

• regulatory requirements;

• third-party charges;

• government fees;

• taxes;

• disbursements; and

• circumstances discovered after preliminary assessment.

Unless expressly stated otherwise, government fees, statutory fees, third-party professional fees, courier charges, search fees, stamping fees, taxes, SST and other disbursements may be charged separately.

MSIB reserves the right to revise its professional fees and service packages from time to time.

8. QUOTATIONS AND ESTIMATES

Any quotation, estimate or fee indication issued by MSIB is based on the information available to MSIB at the time it is prepared.

If the information originally provided is incomplete, inaccurate or subsequently changes, or if additional work becomes necessary, MSIB may revise the estimated or quoted professional fees accordingly.

A quotation does not constitute an obligation upon MSIB to commence work unless all applicable engagement requirements have been satisfied.

9. PAYMENT

Payment shall be made in accordance with the payment terms stated in the relevant quotation, invoice, pro forma invoice, engagement document, service terms or other written communication issued by MSIB.

MSIB may require:

• full payment in advance;

• a deposit;

• payment of government or third-party disbursements in advance; or

• settlement of outstanding balances before proceeding to the next stage of work.

MSIB may suspend, withhold or defer work where payment required under the applicable engagement terms remains outstanding.

Payments made to an entity within the MSIB Group or to a designated collection entity may be collected on behalf of the relevant service provider where such arrangement has been disclosed to the client.

10. CLIENT RESPONSIBILITIES

Clients and prospective clients are responsible for providing information and documents that are:

• complete;

• accurate;

• genuine;

• current; and

• provided within the requested timeframe.

You must promptly inform MSIB of any material change to information previously supplied.

MSIB shall be entitled to rely on information and documentation supplied by the client, its directors, officers, authorised representatives, employees, advisers or other persons reasonably believed by MSIB to be authorised to act on the client’s behalf.

MSIB shall not be responsible for any delay, additional cost, regulatory consequence, rejection, penalty or other adverse outcome arising from incomplete, inaccurate, false, misleading or late information supplied by or on behalf of a client.

11. CLIENT AUTHORISATION AND REPRESENTATIVES

Where a person communicates with MSIB on behalf of a company, business, director, shareholder, beneficial owner or other person, MSIB may require satisfactory evidence of that person’s authority.

MSIB reserves the right to communicate directly with a director, shareholder, beneficial owner or other relevant person where MSIB considers such communication necessary for compliance, verification, professional, regulatory or risk-management purposes.

Submission of instructions by an unauthorised person shall not bind MSIB.

12. KNOW YOUR CUSTOMER AND COMPLIANCE REQUIREMENTS

MSIB may conduct identification, verification, sanctions, adverse-media, beneficial ownership, risk assessment and other compliance checks before or during an engagement.

MSIB may request additional information or supporting documentation at any time where reasonably required for regulatory, compliance, professional or risk-management purposes.

MSIB reserves the right to refuse, suspend or discontinue services where:

• required information is not provided;

• information cannot reasonably be verified;

• there are concerns regarding the legitimacy of a transaction or activity;

• continuing the engagement may expose MSIB to regulatory, legal, professional or reputational risk; or

• MSIB is required or permitted to do so by law.

13. GOVERNMENT AND REGULATORY PROCESSING

Any timeframe stated on this Website relating to incorporation, registration, lodgement, approval, striking-off, regulatory filing or any other government-related process is an estimate only unless expressly stated otherwise.

Processing times may be affected by:

• SSM or another government authority;

• system downtime;

• regulatory queries;

• additional documentation requirements;

• name approval;

• compliance review;

• public holidays;

• circumstances outside MSIB’s reasonable control; or

• delays by the client or third parties.

MSIB does not guarantee that an application, registration, incorporation, filing or other submission will be approved by a government authority merely because MSIB has assisted with or submitted the relevant application.

All approvals remain subject to the discretion and requirements of the relevant authority.

14. THIRD-PARTY PROFESSIONALS AND SERVICE PROVIDERS

Certain matters may require involvement of independent third parties, including:

• licensed auditors;

• tax agents;

• lawyers;

• valuers;

• financial institutions;

• government agencies;

• technology providers;

• payment providers;

• couriers; or

• other professional or service providers.

Where MSIB coordinates, introduces or facilitates services involving an independent third party, that third party remains responsible for professional work performed by it unless expressly agreed otherwise in writing.

Nothing on this Website shall be interpreted as representing that MSIB holds a professional licence which is legally required to be held by an independent third-party provider.

15. AUDIT-RELATED SERVICES

For the avoidance of doubt, MSIB is not a statutory audit firm.

References on this Website to audit assistance, audit preparation, audit coordination or similar services refer to services that may include:

• preparation or organisation of accounting records;

• assistance in compiling supporting documents;

• responding to accounting-related audit queries within MSIB’s scope;

• communication and administrative coordination with an appointed independent licensed auditor; and

• facilitating the audit process.

The audit itself, including the audit opinion and statutory audit report, shall be the responsibility of the appointed independent licensed auditor.

16. ACCOUNTING AND TAX-RELATED SERVICES

Accounting, financial reporting, taxation or related professional services may be provided by MSIB Associates Sdn Bhdor such other appropriately engaged professional provider as disclosed to the client.

The scope of any such service shall be governed by its applicable engagement terms.

Clients remain responsible for providing complete and accurate accounting records, supporting documents and information within the timelines communicated by the relevant service provider.

17. CANCELLATION AND REFUNDS

Cancellation, termination and refund rights are subject to the terms applicable to the relevant service.

Certain professional fees, deposits, government fees, third-party charges, disbursements and payments may be non-refundable, including where work has commenced, resources have been allocated, regulatory or third-party submissions have been made, or as otherwise specified in the relevant service terms.

Users should refer to MSIB’s Cancellation and Refund Policy and any service-specific engagement terms applicable to the relevant service.

Where there is any inconsistency between the general Cancellation and Refund Policy and specific written engagement terms governing a service, the specific engagement terms shall prevail in relation to that service.

18. INTELLECTUAL PROPERTY

Unless otherwise stated, all content appearing on this Website, including:

• text;

• articles;

• service descriptions;

• graphics;

• logos;

• photographs;

• videos;

• illustrations;

• layouts;

• downloadable materials;

• templates;

• designs; and

• other original content,

is owned by, licensed to or lawfully used by MSIB and is protected by applicable intellectual property laws.

You may access and use Website content solely for your own lawful personal or internal business purposes.

You must not reproduce, republish, distribute, commercially exploit, modify, scrape, copy or create derivative works from any Website content without MSIB’s prior written consent, except where permitted by law.

19. TRADEMARKS AND THIRD-PARTY MARKS

Any MSIB names, logos, branding, slogans or other marks appearing on this Website are the property of MSIB or their respective lawful owners.

Names, logos or marks belonging to government authorities, regulators, software providers, professional bodies or other third parties remain the property of their respective owners.

Their appearance on this Website does not by itself imply sponsorship, endorsement, partnership or affiliation.

20. WEBSITE AVAILABILITY

MSIB endeavours to maintain the availability and proper operation of this Website but does not guarantee that the Website will always:

• be continuously available;

• be uninterrupted;

• be free from errors;

• be free from malicious software; or

• operate without technical issues.

MSIB may suspend, modify, restrict or discontinue any part of the Website for maintenance, security, operational or other reasons without prior notice where reasonably necessary.

21. WEBSITE SECURITY

You must not:

• attempt to gain unauthorised access to this Website or its systems;

• introduce malware, viruses or malicious code;

• interfere with the operation or security of the Website;

• attempt to bypass security controls;

• use automated systems to extract Website content in an abusive manner;

• impersonate another person;

• submit fraudulent or false information; or

• use this Website for unlawful purposes.

MSIB reserves the right to restrict or block access where it reasonably suspects misuse or a security threat.

22. EXTERNAL LINKS

This Website may contain links to third-party websites for convenience or reference.

MSIB does not control and is not responsible for the content, security, privacy practices, availability, accuracy or services of third-party websites.

The inclusion of an external link does not necessarily constitute endorsement of the third party or its products or services.

Access to any third-party website is undertaken at your own discretion and subject to that third party’s terms and policies.

23. ACCURACY AND CORRECTION OF WEBSITE INFORMATION

MSIB endeavours to maintain accurate and current Website information.

However, the Website may occasionally contain:

• typographical errors;

• outdated information;

• incorrect links;

• pricing errors;

• technical errors;

• omissions; or

• other inaccuracies.

MSIB reserves the right to correct, update, amend or remove Website information at any time.

Where an obvious error appears in relation to pricing or service scope, MSIB shall not be obliged to provide a service based upon that error.

24. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, MSIB shall not be liable for any loss arising solely from:

• reliance upon general information published on this Website without obtaining appropriate professional advice;

• interruption or unavailability of the Website;

• technical faults beyond MSIB’s reasonable control;

• third-party websites or services;

• regulatory processing delays beyond MSIB’s reasonable control;

• inaccurate or incomplete information supplied by a user or client; or

• unauthorised use of the Website.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under Malaysian law.

Any liability relating to professional services provided pursuant to a formal engagement shall additionally be governed by the applicable engagement agreement, service terms or other contractual documentation.

25. INDEMNITY

To the extent permitted by law, you agree to indemnify MSIB against losses, claims, liabilities, costs or expenses reasonably incurred as a direct result of:

• your unlawful use of this Website;

• information knowingly or recklessly submitted by you that is false or misleading;

• your infringement of the intellectual property rights of another person; or

• your breach of these Terms.

This clause shall not apply to the extent that the relevant loss is caused by MSIB’s own unlawful conduct or liability that cannot legally be excluded.

26. PERSONAL DATA AND PRIVACY

MSIB may collect and process personal data submitted through this Website, including through:

• enquiry forms;

• registration forms;

• service application forms;

• email;

• telephone;

• WhatsApp;

• document uploads;

• analytics tools; and

• other communication channels.

Personal data shall be handled in accordance with MSIB’s Privacy Policy / Privacy Notice and applicable Malaysian data protection requirements.

By submitting information through this Website, you acknowledge that such information may be processed for purposes connected with your enquiry, assessment, engagement, compliance requirements, service delivery, administration and other purposes described in MSIB’s Privacy Policy.

27. COOKIES, ANALYTICS AND ADVERTISING TECHNOLOGIES

This Website may use essential cookies and, subject to applicable requirements and user preferences, analytics, measurement and advertising technologies.

These technologies may be used to:

• enable Website functionality;

• understand Website usage;

• improve Website performance;

• measure enquiries and conversions;

• assess the effectiveness of advertising campaigns; and

• improve the relevance of MSIB’s communications.

Further details shall be set out in MSIB’s Privacy Policy and, where applicable, Cookie Policy.

28. ELECTRONIC COMMUNICATION

By communicating with MSIB electronically, you acknowledge that MSIB may communicate with you using email, telephone, WhatsApp, SMS or other appropriate electronic communication channels in connection with your enquiry or service engagement.

Marketing communications shall be handled separately in accordance with applicable requirements and MSIB’s Privacy Policy.

You may request to stop receiving optional marketing communications through the method specified in the relevant communication.

29. PROFESSIONAL AND CLIENT CONDUCT

MSIB is committed to maintaining a professional and respectful working environment.

MSIB reserves the right, subject to applicable contractual and legal requirements, to decline, suspend or terminate an engagement where conduct towards MSIB’s personnel is abusive, threatening, harassing, unlawful or seriously inappropriate.

Such termination shall be subject to any applicable engagement terms, outstanding professional fees and regulatory obligations.

30. TERMINATION OR RESTRICTION OF WEBSITE ACCESS

MSIB may restrict, suspend or terminate access to this Website where it reasonably believes that a user:

• has breached these Terms;

• is engaging in unlawful or fraudulent activity;

• poses a cybersecurity risk;

• is abusing Website functionality; or

• is otherwise using the Website in a manner detrimental to MSIB or other users.

Termination of Website access does not automatically terminate any separate professional engagement between MSIB and a client.

31. CHANGES TO THESE TERMS

MSIB may amend these Terms from time to time to reflect changes in:

• services;

• operational practices;

• applicable law;

• regulatory requirements;

• technology; or

• business requirements.

The latest version shall be published on this Website together with its effective or last-updated date.

Continued use of this Website after an updated version is published constitutes acceptance of the revised Website Terms to the extent permitted by law.

Changes to Website Terms shall not retrospectively alter contractual rights already governed by a separate written engagement agreement unless expressly agreed or permitted by law.

32. SEVERABILITY

If any provision of these Terms is determined by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be interpreted or severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

33. NO WAIVER

Failure or delay by MSIB to exercise any right under these Terms shall not constitute a waiver of that right.

A waiver shall only be effective where expressly given in writing.

34. GOVERNING LAW AND JURISDICTION

These Website Terms shall be governed by and construed in accordance with the laws of Malaysia.

Subject to any mandatory statutory rights or alternative dispute-resolution requirements that may apply, the courts of Malaysia shall have jurisdiction over disputes arising in connection with these Website Terms.

35. CONTACT US

If you have any questions regarding these Website Terms & Conditions, you may contact us at:

MSIB Corporate Consultancy Sdn Bhd

T3-3-3, Menara 3, Maju Link
Jalan Lingkaran Tengah 2
57000 Kuala Lumpur
Malaysia

Telephone: +603 9055 3341
Sales: +6012 513 4031
Email: ask@companysecretary.my
Website: www.companysecretary.my

IMPORTANT DISCLOSURE

MSIB is a privately owned professional services firm and is not affiliated with, part of, or endorsed by Suruhanjaya Syarikat Malaysia (SSM) or any other government authority, unless expressly stated otherwise in relation to a specific official programme or registration.